TH IT Problem Solver Blog

This blog records general problems found with TH IT's rental assets and the suggested effective solutions.

Wednesday, December 2, 2009

HP DL380G6 smart array controller not detected

Description of the problem:

DL380G6 server while booting up could not detect the smart array controller hence cannot configure the hard disk for installation purpose.

Solution:

This problem happens because at the Bios level, while boot up the system boot order level controller 1 is set to SATA 1 controller. The solution is to change this controller to controller 2 and the smart array controller will be changed to controller 1 automatically.

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